Refund policy
We stand behind the quality of every product we sell. If you receive an incorrect item, a damaged product, or a product with a quality or packaging issue, please contact us at info@shaketoelevate.com so we can make it right.
For information regarding our Elevate Flavor Guarantee, please review our full return policy:
https://shaketoelevate.com/best-tasting-seasoning-guarantee/
Unopened products with the original seal intact may be returned within 15 days of delivery for a full refund of the product purchase price. Unless otherwise approved, customers are responsible for return shipping costs.
Change-of-mind returns and other return requests will be reviewed on a case-by-case basis.
To begin a return or report an issue, please email info@shaketoelevate.com.
We are committed to providing high-quality products and working with our customers to resolve any concerns.
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Returns and RA Requests
You must have a Return Authorization (RA) number before returning any merchandise. Be sure to note our return policies to avoid additional charges.
Have the following information ready:
- Account Number
- Company Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem
Please send these information using Contact Form (Chat with us)
Policies
- Defective product must be in original factory carton with all original packing materials
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- Credits based on purchase price or current price, whichever is lowest.
Any deviation from return policies will result in the product being returned to you with no credit issued.