Refund policy
We stand behind all products we sell. If there's any quality issues or misprint or wrong item delivered, please reach out to us to correct the issue right away. If you have change of mind or other return requests may be considered in case by case review.
For Elevate Flavor Guarantee related information, please visit Returns page on our website for full details using url below:
https://shaketoelevate.com/return-policy/
All unopened bottles/product with unbroken seal can be returned for a full refund within 15 days of receiving the product. Typically buyer will be responsible for return shipping unleaa otherwise noted. Please email us at info@shaketoelevate.com to start return process.
If there’s an issue with the product, please reach out to us at info@shaketoelevate.com and we will work with you resolve any issues. We believe in providing quality product that will meet or exceed your satisfaction!
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Returns and RA Requests
You must have a Return Authorization (RA) number before returning any merchandise. Be sure to note our return policies to avoid additional charges.
Have the following information ready:
- Account Number
- Company Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem
Please send these information using Contact Form (Chat with us)
Policies
- Defective product must be in original factory carton with all original packing materials
- The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
- Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- Credits based on purchase price or current price, whichever is lowest.
Any deviation from return policies will result in the product being returned to you with no credit issued.